Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to ensuring that your purchase arrives safely and promptly. Please take a moment to review our shipping policy below:

Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Once your order has been processed, you will receive an email notification with your shipping tracking information. Your local delivery-service tracking details will be sent once your order has been dispatched.

Shipping Methods & Delivery Times

ALL ORDERS ARE DISPATCHED DIRECTLY TO CUSTOMERS BY OUR SUPPLIER PARTNERS

UK Shipping
We offer the following shipping options:
UK Standard Shipping: Estimated delivery within 4-7 business days after processing.
UK Expedited Shipping: Estimated delivery within 2-3 business days after processing (only where this service is available). UK deliveries are through: ROYAL MAIL, PARCEL FORCE, EVRI, YODEL, and DPD.

International Shipping
We currently ship to a wide range of international locations. Delivery times vary based on destination and are estimated within 7-21 business days after processing. Parcels are shipped via international shipping companies and delivered by your local mail services.
Please note that customs fees, taxes, or other import duties may apply and are the responsibility of the customer.

Shipping Rates
Shipping rates are calculated at checkout based on your location and the selected shipping method.

Order Tracking
You will receive your shipping tracking information once your order has been processed. Once your order has been dispatched, you will receive a further email containing your local delivery-service tracking details. You can track your package directly through the carrier’s website or our order tracking page.

Shipping Delays
While we strive to meet the estimated delivery times, delays can occur due to unforeseen circumstances such as weather, customs, or carrier delays. We appreciate your understanding and patience.

Lost Packages
If your package is lost, please contact our customer service team at shop@bestvbest.com. We will work with you to resolve the issue promptly.

Damaged Packages
If your package arrives damaged, please contact our customer service team at shop@bestvbest.com within 48 hours of receiving your order. We will work with you to resolve the issue promptly.

Need Help?
For any shipping questions, feel free to reach out to us at shop@bestvbest.com or at BEST V BEST, Office 10633, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX. United Kingdom. We're here to help!

Thank you for choosing us for your purchase!